Focusing on Member Satisfaction (CAHPS) & Star Ratings

CAHPS surveys account for 32% of a Medicare Advantage plan’s Star Rating—making member experience a top priority. GetSetUp empowers older adults with accessible, trusted, and engaging education to help them confidently navigate their health plans, benefits, and digital tools to improve member satisfaction and star ratings.

What we Offer

We offer a variety of ways to help members learn about their benefits, utilize preventative programs, and engage.

Member Education & Digital Literacy: Our approach supports the Triple Aim of Population Health—improving the patient experience, enhancing health outcomes, and reducing costs. GetSetUp provides members with the knowledge and tools they need to navigate their health benefits, telehealth options, and digital health resources efficiently.

Community Engagement & Social Support: We foster a strong sense of community among older adults through interactive group discussions, virtual social hours, and special interest groups. By reducing social isolation and increasing peer-to-peer engagement, we help improve mental well-being and overall member satisfaction.

Preventive Care Awareness & Health Screening: GetSetUp provides educational support to promote preventive care and the importance of annual wellness visits, vaccinations, and screenings. By making it easier for older adults to understand their healthcare options, we drive higher engagement in HEDIS-related quality measures.

Chronic Disease Prevention & Management: We help members take an active role in managing their health through nutrition guidance, chronic disease education, and medication adherence strategies. By increasing health literacy, we support better disease self-management and reduce costly complications associated with chronic conditions.

Multi-lingual Support & Reminders: GetSetUp can support various languages helping to serve underserved populations. Our AI-powered assistant can help with reminders, personalized learning, and guidance on plan benefits. These tools ensure members stay on track with their health and wellness to lead to better health outcomes and fewer hospitalizations.

What is the Impact?

The impact of our Star Ratings and Member Education programs include,

  • Higher Member Satisfaction & CAHPS Scores: When members feel informed and confident in using their health plan benefits, they report higher satisfaction in CAHPS surveys—directly increasing Star Ratings.
  • Improved Preventive Care & HEDIS Scores: By educating members on screenings, wellness visits, and chronic disease management, we help increase preventive care participation—reducing long-term healthcare costs.
  • Better Abilities To Address Diverse Populations: AI-driven support in multiple languages, reminders, and adherence education support older adults across diverse populations—helping MA plans meet quality measures.
  • Scalable, Cost-Effective Engagement: Anyone with internet access can participate, eliminating administrative complexity and reducing costs for health plans while improving member retention and outcomes.
  • Trusted & Secure Partner for Health Plans: GetSetUp prioritizes safety, security, and compliance to ensure our digital education solutions align with healthcare partners’ HIPAA and CMS requirements.

Bring GetSetUp to your organization

We partner with Medicare Advantage plans, dual eligible plans,  healthcare providers, Departments of Health & Human Services, Government aging services and more.